Contact us
If you have questions, or if you would like to make a complaint, please contact us by e‑mail or by US mail using the details provided below:
Oso Concrete
Re: Dispute Resolution Officer
Oso Concrete LLC, 2300 N Black Canyon Hwy, Phoenix AZ 85009, United States
We prefer a detailed, written explanation of the complaint to better help us resolve the issue including who you spoke to, dates, and a overview of the complaint. We will promptly reply to your complaint in writing to minimize misunderstandings
OVERVIEW
The Oso Concrete Team would be more than happy to resolve your issue(s) either directly, by arbitration, mediation, or other means to quickly resolve the issue. We value time and understand the frustration and time involved in solving a disputes or misunderstandings as long as the complaint is valid.
WORK WITH US
We are really good people and yes we make mistakes but most misunderstandings or mistakes can be resolved without a lot of drama or frustration. Please give us the chance to resolve any conflicts or mistakes before jumping to conclusions. We value you as a customer and would love the opportunity to fix our mistakes or misunderstandings before taking it to the next level
HARRASEMENT
Unfortunately some people will choose to threaten us with a negative review, slander our reputation, bash us online, “tell everyone they know how terrible we are” or try to verbally abuse our staff. This behavior will not be tolerated and you will be reported to the police for harassment. All calls are recorded and will be used against you for harassment charges
Please treat our staff with respect and we will do the same
LEGAL AGREEMENTS
Before we start any project you will be given a legal binding agreement outlining the project in detail. We choose to do this in writing to eliminant or minimize disagreements
We will not deviate or alter these written agreements for anyone. They are put in place for a reason and you may not pick and choose what you agree to once they are signed
CHANGE ORDERS
Change orders have a special section and we will only follow written agreements, no exceptions
FILE A COMPLAINT WITH THE ARIZONA REGISTRAR OF CONTRACTORS
If we are unable to correct the issues or unable to reach a mutual agreement you can file a formal complaint with the Arizona State Licensing board and you can find helpful information by following the link
In most unresolved disputes it may be beneficial to involve the Arizona Registrar of Contractors to mediate the complaint and give a non biased decision
Please remember this can be a long, costly process so trying to reach an agreement directly with Oso Concrete is usually the best option.
Please keep in mind that Oso Concrete will fight all non resolved claims and complaints. We have the right to counter sue you for legal costs, Slander, collection costs, and any other fees agreed to in the legally binding agreement or by statute
